Refund Policy

This Refund Policy explains how refunds work for two different groups: merchants who subscribe to StoreNest, and shoppers who buy from a store built on StoreNest. Please read the section that applies to you.

1. StoreNest subscriptions (merchants)

1.1 Fees are non-refundable

Subscription fees are charged monthly in advance and are non-refundable. If you cancel, downgrade, or stop using the service part-way through a billing period, you keep access until the end of that period but we do not refund or credit the unused portion.

1.2 Upgrades and downgrades

• Upgrades take effect immediately. You are charged the pro-rata difference for the remainder of the current billing period.
• Downgrades take effect at the start of the next billing cycle. No credit is issued for the current period.

1.3 Billing errors and service failures

If you were charged incorrectly (for example, charged twice for the same period) or a verified failure on our side prevented you from using the service, write to support@storenest.in within 30 days of the charge with your store address and payment reference. If we confirm the error, we will correct it or refund the affected amount to the original payment method. Any other adjustment is at our sole discretion and is not automatic.

1.4 Cancellation

You can cancel at any time from your admin account. Cancellation stops future renewals. Your store may be unpublished at the end of the paid period, and data is handled as described in our Privacy Policy.

1.5 Taxes

Where GST has been charged on a refunded amount, the corresponding GST is refunded and a credit note is issued as required by law.

2. Purchases on a merchant's store (shoppers)

When you buy from a store powered by StoreNest, your contract is with that merchant, not with StoreNest. Returns, exchanges, cancellations and refunds are governed by the merchant's own policy, which is shown on their store (look for the shipping and return pages) and in your order confirmation. The return window the merchant has set is also shown on each product page.

• Merchants issue refunds through their own payment gateway account. StoreNest does not hold shopper funds.
• Refunds to the original payment method typically reach your account within 5–10 working days after the merchant processes them, depending on your bank or payment provider.
• For cash-on-delivery orders, the merchant will arrange the refund through bank transfer or another method they support.
• If you have an issue with an order, contact the merchant first using the contact details on their store. If you cannot resolve it, you may write to us at support@storenest.in and we will help route the complaint, but we cannot guarantee a refund on a merchant's behalf.

3. Contact

For questions about this policy, email support@storenest.in.